1. Acceptance of Terms

These Terms of Engagement constitute a legally binding agreement between you (whether individually or on behalf of an enterprise entity, referred to as the “Client”) and Cortex Tempohub Consulting Ltd. (“Cortex Tempohub,” “we,” “us,” or “our”), registered in New Taipei City, Taiwan. By engaging our programming consulting, telemetry architecture, or diagnostic audit services, you agree to comply with and be bound by these terms.

2. Scope of Consulting Services

Cortex Tempohub delivers independent systems consulting, OpenTelemetry pipeline configuration, time-series storage architecture, and service level objective alerting advisory. Specific milestones, technical deliverables, engagement durations, and fees are defined in individual Statements of Work (SOW) executed between the parties.

3. Client Responsibilities & Access Permissions

To enable effective delivery of consulting milestones, the Client agrees to provide necessary documentation, architectural diagrams, and read-only access to relevant monitoring endpoints and configuration repositories in a timely manner. Delays in providing necessary credentials may result in proportional adjustments to delivery timelines.

4. Intellectual Property Rights

Unless otherwise agreed in a specific Statement of Work:

  • Client Property: All pre-existing Client codebase, proprietary architectures, and business data remain the exclusive property of the Client.
  • Custom Deliverables: Configuration manifests, PromQL rules, and runbooks authored specifically for the Client under a completed engagement become the Client's property upon receipt of full payment.
  • Practice IP: Pre-existing tools, open-source utilities, and general domain expertise utilized by Cortex Tempohub remain our property or their respective open-source licenses.

5. Limitation of Liability

Cortex Tempohub provides technical advisory and implementation services with professional skill and care. However, we do not warrant that your software or third-party cloud infrastructure will operate error-free or without interruption. In no event shall Cortex Tempohub be liable for any indirect, incidental, consequential, special, or punitive damages, including loss of data, production downtime, or loss of revenue, arising from or related to the services. Our maximum aggregate liability under any engagement shall not exceed the total fees paid by the Client under the applicable Statement of Work.

6. Confidentiality & Non-Disclosure

Both parties agree to hold all non-public technical and commercial information received from the other party in strict confidence and use it solely for the purpose of executing the agreed consulting engagement.

7. Governing Law & Dispute Resolution

These Terms and all disputes arising out of or related to our engagements shall be governed by and construed in accordance with the laws of Taiwan, without regard to its conflict of law principles. Any legal action or proceeding shall be brought exclusively before the courts of New Taipei City, Taiwan.

8. Contact Information

For legal inquiries concerning these Terms of Engagement, please contact us at:

Cortex Tempohub Consulting Ltd.
Xinrui Lin, No.88, Sec 3, Zhongshan Rd, Sanchong District, New Taipei City, 241, Taiwan
Phone: 0285467823
Email: info@cortex-tempohub.click